How do I create an issue in Confluence?

Create an issue in Confluence: In the dynamic landscape of collaborative work environments, effective communication and issue tracking are paramount. Confluence, a popular collaboration tool developed by Atlassian, offers a robust platform for teams to create, share, and collaborate on projects seamlessly. One essential feature that enhances project management in Confluence is the ability to create issues. In this comprehensive guide, we’ll walk you through the step-by-step process of creating issues in Confluence, empowering your team to streamline collaboration and resolve problems efficiently.

Understanding Confluence Issues

Before diving into the steps of creating issues, it’s crucial to grasp the concept of issues in Confluence. An issue in Confluence is a task, bug, or project-related item that needs attention or tracking. Issues serve as a centralized hub for discussing, planning, and resolving tasks within a collaborative workspace. By creating issues, teams can prioritize work, assign responsibilities, and maintain a clear record of ongoing projects.

Step 1: Accessing Confluence

To begin the process of creating issues, ensure you have access to Confluence. Log in to your Confluence account and navigate to the space or page where you want to create the issue. Confluence provides a user-friendly interface, making it easy for both beginners and experienced users to navigate through its features.

Step 2: Identifying the Need for an Issue

Before creating an issue, identify the specific task or problem that requires attention. Whether it’s a software bug, a content update, or a general task, having a clear understanding of the issue will help streamline the creation process. This step is crucial for providing context and clarity to your team members.

Step 3: Initiating the Issue Creation

Once you’re on the desired Confluence space or page, look for the “Create” button. This button is typically located in a prominent position on the page, making it easily accessible. Click on the “Create” button to reveal a dropdown menu, and select “Issue” from the available options.

Step 4: Choosing the Issue Type

Confluence offers flexibility in defining the type of issue you want to create. Depending on your project’s needs, you can choose from various issue types such as Task, Bug, Story, Epic, and more. Each type serves a specific purpose, allowing you to categorize and manage different aspects of your project effectively.

Empowering Efficiency: Unleashing the Power of Automation Rules in Jira Service Desk

Step 5: Providing Issue Details

After selecting the issue type, you’ll be prompted to fill in essential details about the issue. This includes a concise and informative summary, a detailed description of the issue, and any relevant attachments or links. Be thorough in your description to ensure that team members can understand the issue without ambiguity.

Step 6: Setting Priority and Due Date

To prioritize tasks and manage deadlines effectively, Confluence allows you to set the priority level and due date for each issue. Assess the urgency and importance of the issue and assign an appropriate priority, ranging from low to high. Additionally, set a due date to establish a clear timeline for resolution.

Step 7: Assigning and Watching

Assigning the issue to a specific team member is a crucial step in clarifying responsibilities. Choose the team member or members who will be responsible for addressing the issue and keeping it on their radar. Additionally, you can use the “Watch” feature to receive updates and notifications related to the issue’s progress.

Step 8: Adding Labels and Components

Labels and components in Confluence help in categorizing and organizing issues. Consider adding relevant labels to make it easier to search and filter through your list of issues. Components, on the other hand, allow you to group related issues together, providing a more structured view of your project.

Step 9: Collaborative Comments and Mentions

Enhance communication and collaboration by utilizing the comments section within the issue. Team members can provide updates, ask questions, or offer solutions through comments. Use the mention feature (@mention) to draw specific team members’ attention to the issue, ensuring everyone stays informed and engaged.

Step 10: Tracking and Resolving

As your team works on resolving the issue, Confluence provides tracking features to monitor progress. Update the status of the issue as it moves through various stages of resolution. Whether it’s “To Do,” “In Progress,” or “Done,” maintaining an accurate status helps everyone stay on the same page.

External Link

Atlassian Confluence Documentation


Q1: What is Confluence, and how does it differ from other collaboration tools?

A1: Confluence is a collaboration and documentation tool developed by Atlassian. It stands out for its integration with other Atlassian products, such as Jira, and its focus on creating and sharing content within a team. Unlike some collaboration tools that are primarily communication-centric, Confluence is designed for comprehensive project management and documentation.

Q2: Can I create different types of issues in Confluence, and how do I choose the right issue type for my task?

A2: Yes, Confluence allows you to create various issue types, including Task, Bug, Story, Epic, and more. The choice of issue type depends on the nature of the task. For example, use “Bug” for software issues and “Task” for general to-do items. Choosing the right issue type ensures proper categorization and management of your projects.

Q3: How do I prioritize issues in Confluence, and why is it important?

A3: You can prioritize issues in Confluence by setting a priority level, ranging from low to high. Prioritization is crucial for effective project management as it helps teams focus on the most critical tasks first. It also ensures that everyone is aligned on which issues require immediate attention.

Q4: What are labels and components in Confluence, and how do they contribute to issue management?

A4: Labels and components are metadata attributes that help organize and categorize issues. Labels are descriptive keywords that you can associate with an issue, making it easier to search and filter. Components allow you to group related issues together, providing a more structured view of your project.

Q5: How does the “Watch” feature work, and why should I use it?

A5: The “Watch” feature in Confluence allows you to receive updates and notifications related to a specific issue. By watching an issue, you stay informed about its progress without actively participating in discussions. This feature is useful for keeping track of issues that might impact your work or that you are interested in following.

Q6: Can I customize the issue workflow in Confluence to match my team’s processes?

A6: Yes, Confluence provides flexibility in customizing workflows to align with your team’s processes. You can define different statuses and transitions for your issues, ensuring that the workflow reflects how your team collaborates and moves through different stages of issue resolution.

Q7: How do collaborative comments and mentions contribute to issue management in Confluence?

A7: The comments section in Confluence allows team members to communicate and provide updates on the issue. Using mentions (@mention) in comments draws specific team members’ attention to the issue, facilitating collaboration and ensuring that relevant stakeholders are involved in discussions.


Creating issues in Confluence is a fundamental aspect of effective project management and collaboration. By following the comprehensive guide outlined above, your team can leverage Confluence’s powerful features to streamline issue tracking, enhance communication, and achieve project success. Remember, effective issue management not only resolves problems promptly but also contributes to a more organized and productive work environment. Embrace the power of Confluence issues to propel your team towards seamless collaboration and project excellence.

Supercharge Your Collaboration: Must-Have Microsoft Teams Plugins Top 7 data management tools Top 9 project management tools Top 10 Software Testing Tools Every QA Professional Should Know 9 KPIs commonly tracked closely in Manufacturing industry