What are Jira Automation Smart Values

Jira, a leading project management tool, offers a suite of automation features to streamline workflows and boost productivity. Among these features, Jira Automation Smart Values stand out as powerful tools for automating tasks and enhancing project management capabilities. In this comprehensive guide, we’ll delve into Jira Automation Smart Values, explore their functionalities, provide practical examples, and address common questions to help you leverage their full potential.

Understanding Jira Automation Smart Values

Jira Automation Smart Values are placeholders or variables that dynamically retrieve and display information within automation rules. They enable users to reference data from various sources, such as issues, users, dates, and custom fields, and use it to automate actions and conditions in Jira workflows. Smart Values can be used in a wide range of automation rules, including triggers, conditions, actions, and custom fields, making them versatile tools for automating repetitive tasks and customizing workflows.

Functionality and Usage

1. Retrieving Issue Data

Smart Values can fetch data from Jira issues, such as issue key, summary, description, assignee, reporter, status, priority, and more. For example, you can create an automation rule to automatically assign unresolved issues to the previous assignee using the {{issue.assignee}} Smart Value.

2. Manipulating Dates and Times

Smart Values allow manipulation of dates and times, enabling users to calculate due dates, set reminders, and track time elapsed since certain events. For instance, you can create an automation rule to escalate overdue tasks by updating their priority using the {{now}} and {{issue.duedate}} Smart Values.

3. Referencing Custom Fields

Smart Values support referencing custom fields defined in Jira, allowing users to access and manipulate custom data fields within automation rules. This capability enables customization and tailoring of automation rules to specific project requirements.

4. Interacting with Users and Groups

Smart Values facilitate interaction with Jira users and groups, enabling users to assign tasks, send notifications, and personalize messages based on user roles and preferences. For example, you can create an automation rule to notify the project lead when a critical issue is reported using the {{issue.reporter.displayName}} Smart Value.

Practical Examples

Let’s explore some practical examples of how Jira Automation Smart Values can be used to automate common tasks in project management:

1. Automatic Due Date Calculation

Automatically calculate due dates for tasks based on their priority and complexity using Smart Values like {{issue.created}} and {{issue.priority}}.

2. Customized Issue Assignments

Assign issues to specific team members based on their workload, skill set, or availability using Smart Values like {{issue.assignee}} and {{now}}.

3. Dynamic Status Updates

Update issue status dynamically based on predefined conditions, such as elapsed time or changes in priority, using Smart Values like {{issue.status}} and {{now}}.

4. Personalized Notifications

Send personalized notifications to stakeholders and team members based on issue status changes or project milestones using Smart Values like {{issue.reporter.email}} and {{now}}.


Q: Can Smart Values be used in both cloud and server versions of Jira?

Yes, Smart Values are supported in both cloud and server versions of Jira, allowing users to leverage their automation capabilities regardless of the deployment environment.

Q: Are there limitations to the types of data that Smart Values can reference?

Smart Values can reference a wide range of data types, including issue fields, dates, users, and custom fields. However, there may be limitations on accessing certain types of data or performing complex calculations depending on the specific automation rule and Jira configuration.

Q: Can Smart Values be combined with conditional logic in automation rules?

Yes, Smart Values can be combined with conditional logic (e.g., if-else statements) to create dynamic automation rules that trigger actions based on specific criteria or events.

Q: Are there any resources available for learning more about Jira Automation Smart Values?

Yes, Atlassian provides comprehensive documentation and tutorials on Jira Automation Smart Values, including examples, best practices, and use cases. Additionally, the Atlassian Community and online forums are valuable resources for seeking guidance and sharing experiences with other Jira users.

External Links

  1. Jira Automation Documentation
  2. Jira Automation Best Practices


Jira Automation Smart Values are powerful tools for automating tasks, customizing workflows, and enhancing project management capabilities in Jira. By leveraging Smart Values, users can streamline repetitive tasks, improve efficiency, and adapt workflows to meet specific project requirements. Whether it’s calculating due dates, assigning tasks, or sending personalized notifications, Smart Values offer endless possibilities for optimizing project management processes and driving success in software development and beyond.

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