How do I add or remove users in Jira

Add or remove users in Jira: Jira, a robust project management tool, relies on effective user management to ensure collaboration and streamlined workflows. In this comprehensive guide, we’ll walk through the step-by-step process of adding and removing users in Jira, empowering administrators and project managers with the tools to efficiently manage their teams.

Adding Users in Jira:

Step 1: Access User Management:

  1. Log in to your Jira instance with administrative privileges.
  2. Navigate to the Administration panel and find the “User Management” or “User Administration” section.

Step 2: Add a New User:

  1. In the User Management section, locate the option to “Add User” or “Create User.”
  2. Fill in the required user details, including username, full name, email address, and password.
  3. Assign the user to relevant groups or projects based on their role and responsibilities.
  4. Confirm the user’s permissions and access levels.

Step 3: Send Invitation:

  1. Optionally, Jira allows you to send an invitation to the newly added user.
  2. An email invitation is sent, prompting the user to set up their account and access Jira.


Removing Users in Jira:

Step 1: Navigate to User Management:

  1. Log in to Jira with administrative credentials.
  2. Access the “User Management” or “User Administration” section.

Step 2: Locate and Remove User:

  1. Identify the user you want to remove from the list of users.
  2. Select the user and find the option to “Delete” or “Remove” the user.

Step 3: Confirm Deletion:

  1. Confirm the removal by acknowledging any prompts or confirmation messages.
  2. Jira will revoke access for the deleted user, ensuring they no longer have permissions within the system.

Best Practices for User Management in Jira:

1. Regularly Review User Access:

Regularly review and audit user access to ensure that the list of users remains up-to-date. Remove users who no longer require access to maintain a secure environment.

2. Leverage Groups and Roles:

Utilize user groups and roles to efficiently manage permissions and access across projects. Grouping users based on their roles simplifies administration and ensures consistent access control.

3. Communicate Changes:

When adding or removing users, communicate changes transparently within the team. This ensures awareness and minimizes disruptions to collaborative workflows.

4. Document User Roles:

Maintain documentation outlining user roles, responsibilities, and associated permissions. This documentation serves as a reference for administrators and contributes to a clear understanding of user access levels.

Frequently Asked Questions (FAQs) – Adding and Removing Users in Jira

Q1: How do I access User Management in Jira?

A1: Log in to Jira with administrative privileges, then navigate to the Administration panel where you can find the “User Management” or “User Administration” section.

Q2: Can I customize user permissions when adding a new user in Jira?

A2: Yes, during the user creation process, you can assign specific permissions, roles, and project access based on the user’s responsibilities.

Q3: What happens when I remove a user from Jira?

A3: Removing a user revokes their access and permissions within Jira. The user will no longer be able to log in or interact with the system.

Q4: Is it possible to send an invitation to a newly added user in Jira?

A4: Yes, Jira provides an option to send an invitation to the newly added user. This email invitation guides them through the account setup process.

Q5: Can I review a user’s access history in Jira?

A5: As of my last knowledge update in January 2022, Jira doesn’t have a built-in feature to track user access history. Regular audits of user access are recommended for security purposes.

Q6: How frequently should I review user access in Jira?

A6: Regularly review user access to ensure that the list is up-to-date. Perform audits periodically to remove users who no longer require access.

Q7: Can I add or remove multiple users simultaneously in Jira?

A7: Jira provides bulk user management capabilities, allowing administrators to add or remove multiple users simultaneously for efficiency.

Q8: Are there predefined user roles in Jira?

A8: Yes, Jira comes with predefined user roles, such as Administrators, Users, and Developers. You can also create custom roles based on your project requirements.

Q9: What should I do if I accidentally remove a user in Jira?

A9: In case of accidental removal, quickly contact your Jira administrator to restore the user or follow any documented restoration procedures.

Q10: How can I ensure effective communication during user management changes in Jira?

A10: Communicate changes transparently within your team. Utilize announcements or team communication channels to keep everyone informed about user additions or removals in Jira.


External Links

  1. Atlassian Documentation:
    • Jira Documentation: The official documentation provides comprehensive guides on user management, administration, and best practices.
  2. Atlassian Community:
    • Atlassian Community: Join discussions and forums to connect with other Jira users, share experiences, and seek advice on user management.


Effectively managing users in Jira is pivotal for maintaining a secure and collaborative project management environment. By following the outlined steps and best practices, administrators can confidently add new users, remove outdated access, and ensure that user management aligns with the evolving needs of their projects. As Jira continues to be a cornerstone in project management, mastering user management contributes to the overall efficiency and success of teams utilizing this powerful tool.

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