What is GlideAjax in ServiceNow

GlideAjax in ServiceNow -GlideAjax stands as a powerful tool for facilitating asynchronous server-side communication with client-side scripts. With its versatility and efficiency, GlideAjax plays a crucial role in enhancing user experience and optimizing workflow automation within the ServiceNow platform. In this comprehensive guide, we’ll explore what GlideAjax is, how it works, and its various applications in ServiceNow development.

What is GlideAjax?

GlideAjax is a server-side JavaScript class in ServiceNow that enables asynchronous communication between client-side scripts (such as UI pages, client scripts, or UI macros) and server-side scripts (such as Business Rules, Script Includes, or UI Actions). It allows client-side scripts to invoke server-side scripts without requiring a full page reload, thereby enhancing the responsiveness and interactivity of ServiceNow applications.

How Does GlideAjax Work?

The GlideAjax mechanism involves the following steps:

  1. Client-Side Invocation: A client-side script invokes a GlideAjax function, passing parameters as necessary.
  2. Server-Side Processing: The server-side script associated with the GlideAjax function receives the request, processes it, and returns a response.
  3. Client-Side Response Handling: The client-side script handles the response returned by the server-side script, allowing for dynamic updates or actions on the ServiceNow interface.

Key Features and Benefits of GlideAjax:

  1. Asynchronous Communication: GlideAjax enables asynchronous communication between client and server, reducing latency and improving user experience by avoiding full page reloads.
  2. Secure Data Exchange: GlideAjax facilitates secure data exchange between client-side and server-side scripts, ensuring that sensitive information is transmitted safely.
  3. Efficient Workflow Automation: By allowing client-side scripts to interact with server-side logic, GlideAjax streamlines workflow automation processes, enabling dynamic updates and real-time data processing.
  4. Enhanced User Experience: With its ability to fetch server-side data dynamically, GlideAjax enhances the overall user experience by providing responsive and interactive interfaces.

Use Cases of GlideAjax in ServiceNow Development:

  1. Dynamic Field Population: GlideAjax can be used to populate form fields dynamically based on user input or predefined conditions, enhancing form usability and efficiency.
  2. Remote Query Execution: GlideAjax enables client-side scripts to execute server-side queries and retrieve results without reloading the page, facilitating efficient data retrieval and manipulation.
  3. Conditional UI Behavior: GlideAjax allows for conditional UI behavior based on server-side data, enabling dynamic visibility of form elements or UI components.
  4. Custom Business Logic: GlideAjax can be leveraged to execute custom business logic on the server side in response to client-side events, providing flexibility in application development.

How to use glideajax in servicenow

Using GlideAjax in ServiceNow involves facilitating asynchronous communication between client-side and server-side scripts. Here’s a simplified guide on how to utilize GlideAjax effectively:

Step 1: Create a Script Include

Navigate to “System Definition” > “Script Includes”. Click on “New” to create a new Script Include. Define the server-side script logic that you want to invoke asynchronously from the client-side. This script should include a method that will be called by GlideAjax.

Step 2: Implement Client-Side Script

In your client-side script (e.g., UI Page, Client Script), instantiate a new GlideAjax object. Add parameters if needed. Define the callback function that will handle the server-side response. Invoke the server-side method using the getXMLAnswer method.

Step 3: Handle the Server-Side Logic

In the Script Include created earlier, define the method that will handle the client’s request. Return the desired response from the server-side method.

Step 4: Testing and Debugging

Test the functionality to ensure that the client-side script invokes the server-side method correctly and receives the expected response. Debug any issues by inspecting network requests and server-side logs if necessary.

Best Practices

  • Optimize Server-Side Logic: Keep server-side processing lightweight and efficient to minimize response times.
  • Handle Errors Gracefully: Implement error handling mechanisms to handle exceptions and provide informative error messages to users.
  • Security Considerations: Ensure that sensitive data is handled securely and validate input parameters to prevent security vulnerabilities.

By following these steps and best practices, you can effectively leverage GlideAjax in ServiceNow to enhance your application’s functionality and user experience.

FAQs Related to GlideAjax in ServiceNow:

What are the advantages of using GlideAjax over synchronous server calls?

GlideAjax offers improved performance and user experience by enabling asynchronous communication, avoiding page reloads, and facilitating real-time updates.

Can GlideAjax be used to update multiple fields on a form simultaneously?

Yes, GlideAjax can update multiple fields on a form simultaneously by returning a JSON object containing the updated field values to the client-side script.

Is GlideAjax suitable for long-running server-side processes?

While GlideAjax is primarily intended for lightweight server-side operations, it can be used for long-running processes with appropriate optimization techniques to avoid performance issues.

How can I troubleshoot issues with GlideAjax calls?

Common issues with GlideAjax calls can be debugged using browser developer tools to inspect network requests and responses, ensuring proper parameter passing and error handling.


GlideAjax is a powerful tool in the ServiceNow developer’s arsenal, offering efficient and secure asynchronous communication between client-side and server-side scripts. By leveraging GlideAjax, developers can enhance user experience, streamline workflow automation, and build dynamic, responsive applications within the ServiceNow platform.

For more information on GlideAjax and its applications in ServiceNow development, please refer to the following external resources:

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