What is Jira Resolution

Jira, a popular project management tool, offers various features to streamline project workflows and track progress effectively. One crucial aspect of Jira is the resolution field, which indicates the status of an issue or task. In this comprehensive blog post, we will explore Jira resolution, its uses, best practices, external resources, and FAQs to help you leverage this feature efficiently in your projects.

Introduction to Jira Resolution

In Jira, the resolution field represents the outcome or status of an issue or task. It indicates whether the issue has been successfully addressed, resolved, or closed. Understanding the resolution field is essential for tracking the progress of tasks and ensuring that issues are appropriately handled within the project.

Understanding Jira Resolution Values

1. Unresolved

Meaning: The issue is still open and has not been resolved yet.

Use Case: Issues that are pending action or require further investigation remain unresolved until they are addressed.

2. Done

Meaning: The issue has been resolved, and the necessary action has been taken to complete it.

Use Case: Once the task or issue has been completed successfully, it is marked as done to indicate that it has been addressed.

3. Won’t Do

Meaning: The issue will not be addressed or implemented, usually because it is deemed unnecessary or out of scope.

Use Case: Issues that are not relevant to the project’s goals or objectives may be marked as “won’t do” to indicate that they will not be pursued.

4. Duplicate

Meaning: The issue is a duplicate of another existing issue and does not require separate resolution.

Use Case: When multiple users report the same issue, one of the duplicates is resolved, and the others are marked as duplicates to avoid redundant efforts.

5. Cannot Reproduce

Meaning: The reported issue cannot be reproduced or verified, making it challenging to address.

Use Case: In cases where the reported issue cannot be replicated or verified by the development team, it is marked as “cannot reproduce” to indicate the difficulty in addressing it.

Best Practices for Using Jira Resolution

  1. Consistent Usage: Ensure that team members understand the meaning of each resolution value and use them consistently across projects.
  2. Clear Communication: Use comments or descriptions to provide context when resolving issues to facilitate better understanding among team members.
  3. Regular Updates: Keep the resolution field up to date to reflect the current status of issues accurately.
  4. Review and Verification: Review resolved issues periodically to verify that they have been addressed satisfactorily.

How to update resolution in Jira

To update the resolution in Jira, follow these steps:

  1. Navigate to the Issue: Locate the issue that you want to update in Jira.
  2. Edit the Issue: Click on the “Edit” button at the top-right corner of the issue screen.
  3. Update Resolution Field: Scroll down to find the “Resolution” field, usually located towards the bottom of the issue details.
  4. Select Resolution Value: Click on the dropdown menu next to the “Resolution” field and choose the appropriate resolution value that reflects the current status of the issue. Options typically include “Done,” “Unresolved,” “Duplicate,” and others.
  5. Save Changes: After selecting the resolution value, click on the “Save” button to update the issue with the new resolution.
  6. Review Changes: Once saved, the resolution field will be updated with the selected value, reflecting the current status of the issue.

By following these steps, you can easily update the resolution of an issue in Jira to accurately track its progress and status within your project.

External Resources

  1. Jira Documentation: Resolution Field
  2. Atlassian Community: Understanding Jira Resolution

Frequently Asked Questions (FAQs)

1. How do I set the resolution in Jira?

To set the resolution in Jira, navigate to the issue, click on the “Edit” button, and select the appropriate resolution value from the dropdown menu in the “Resolution” field. Save the changes to update the resolution status.

2. Can I customize the resolution values in Jira?

Yes, Jira allows administrators to customize resolution values to align with the specific needs of their projects. You can add, edit, or remove resolution values in the Jira administration settings.

3. What happens when an issue is marked as resolved in Jira?

When an issue is marked as resolved in Jira, it is typically moved to a “Done” status, indicating that the necessary action has been taken to address the issue. The resolution field is updated accordingly to reflect the resolution status.

4. How can I track resolved issues in Jira?

You can track resolved issues in Jira by using filters or reports to view issues with specific resolution values. Additionally, you can create dashboards to monitor the progress of resolved issues over time.

5. Is there a way to reopen resolved issues in Jira?

Yes, users with appropriate permissions can reopen resolved issues in Jira if further action is required or if the resolution needs to be revisited. Simply update the issue status or resolution field to reopen the issue for further processing.


Understanding Jira resolution and its uses is essential for effective project management and issue tracking in Jira. By utilizing resolution values appropriately, communicating clearly with team members, and following best practices, you can ensure that issues are addressed promptly and accurately within your projects. Utilize the external resources and FAQs provided in this guide to enhance your understanding of Jira resolution and optimize your project workflows.

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