How to Create a ticket template in Jira

Create a ticket template in Jira: In the dynamic landscape of project management, Jira stands out as a versatile tool that facilitates collaboration, tracking, and efficient task management. A key feature that enhances productivity within Jira is the creation of ticket templates. These templates serve as standardized forms, making it easier to initiate tasks, manage workflows, and ensure consistency across projects. In this extensive guide, we will delve into the step-by-step process of creating ticket templates in Jira, explore external resources for further information, and address frequently asked questions to equip you with a thorough understanding of this invaluable capability.

“How do I create ticket templates in Jira?”

“To create ticket templates in Jira, navigate to project settings, access ‘Request Types,’ add a new type, configure fields, save the template, and test it. Simplify task creation, standardize workflows, and enhance project efficiency effortlessly.”

Why Use Ticket Templates?

Before delving into the intricacies of creating ticket templates, it’s essential to understand their significance. Ticket templates in Jira offer a streamlined approach to task creation by providing a pre-defined structure for common types of issues. Whether it’s a bug report, feature request, or any other recurring task, templates save time, reduce manual input, and maintain a standardized format, thereby enhancing the overall efficiency of project management.

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Step-by-Step Guide to Creating Ticket Template in Jira:

Step 1: Navigate to Jira Issues

Begin by logging into your Jira account and selecting the project for which you want to create a ticket template. The project dashboard serves as the central hub for managing issues and configurations.

Step 2: Access Project Settings

  1. In the project sidebar, locate and click on “Project Settings.”
  2. Navigate to the “Request Types” section within the project settings.

Step 3: Add a New Request Type

  1. Click on “Add Request Type” to initiate the creation of a new template.
  2. Provide a descriptive name for your new request type, such as “Bug Report Template” or “Feature Request Template.”

Step 4: Configure Fields

  1. Under “Request Form Fields,” customize the fields you want to include in the template.
  2. Use the “Add Field” option to specify the details you want to capture in the template, ensuring it aligns with the requirements of your project.

Step 5: Save Your Template

  1. After configuring the fields, click “Save” to create the ticket template.
  2. If desired, set the template as the default for the project to streamline the issue creation process.

Step 6: Test Your Template

  1. Create a test issue using the newly configured template.
  2. Verify that the required fields are pre-filled as intended, ensuring the template functions as expected.

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External Links for Further Information:


Q1: Can I Edit a Ticket Template After Creation?

Answer: Yes, you can edit a ticket template at any time. Navigate to “Request Types” in project settings, locate the template, and make the necessary modifications to fields or configurations.

Q2: Are Ticket Templates Project-Specific?

Answer: Yes, ticket templates are project-specific. Each project within Jira can have its set of request types and associated templates, allowing for customization based on project requirements.

Q3: Can I Include Custom Fields in Templates?

Answer: Absolutely. When configuring your request type and creating a template, use the “Add Field” option to include custom fields relevant to the specific type of issue you are addressing.

Q4: How to Make a Template Default for a Project?

Answer: In the “Request Types” section within project settings, hover over your desired template, and click on the three dots that appear. From the dropdown menu, select the option to set it as the default request type for the project.


Creating ticket templates in Jira is a strategic approach to standardize processes, improve collaboration, and enhance overall project management efficiency. This comprehensive guide has walked you through each step of the process, providing insights into the significance of ticket templates and offering external resources for further exploration. By incorporating ticket templates into your Jira workflow, you can minimize errors, save time, and ensure consistency across projects, ultimately elevating your project management practices to new heights.

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