How to Turn an Outlook Email into Jira Ticket

Outlook Email into Jira Ticket: In the modern business landscape, where efficiency is paramount, the integration of communication and project management tools is crucial. Two such tools that play pivotal roles in day-to-day operations are Microsoft Outlook and Jira. While Outlook serves as a robust email client, Jira stands out as a powerful project management and issue tracking platform. Combining these tools can significantly enhance workflow efficiency by seamlessly converting Outlook emails into Jira tickets. In this comprehensive guide, we will walk you through the step-by-step process and address common questions to ensure a smooth integration.

How do I turn an Outlook email into Jira ticket?

Transforming an Outlook email into a Jira ticket is simple. Install the Jira for Outlook add-in, connect your accounts, then open the email and use the ‘Create Issue’ option in the Jira tab to seamlessly convert it into a Jira ticket. Streamline your workflow effortlessly.

Step 1: Installing the Jira for Outlook Add-in

To kickstart the integration process, you’ll need to install the Jira for Outlook add-in, a bridge that connects these two powerful tools.

  1. Navigate to the Atlassian Marketplace.
  2. Search for “Jira for Outlook” and find the official add-in.
  3. Follow the installation instructions provided on the add-in page.

This add-in acts as a conduit between Outlook and Jira, enabling seamless communication and task management.

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Step 2: Connecting Outlook to Jira

Once the add-in is successfully installed, the next step is to establish a connection between your Outlook account and your Jira instance.

  1. Launch Outlook and navigate to the “Jira” tab.
  2. Click on “Settings” and then “Configure Jira for Outlook.”
  3. Enter your Jira server URL and credentials.
  4. Test the connection to ensure successful integration.

This connection forms the foundation for the subsequent steps, allowing for a smooth flow of data between the two platforms.

Step 3: Creating a Jira Ticket from an Outlook Email

With the integration in place, you’re ready to turn an email into a Jira ticket effortlessly.

  1. Open the email you wish to convert into a Jira ticket.
  2. Navigate to the “Jira” tab in Outlook.
  3. Select “Create Issue.”
  4. Provide necessary details, including project, issue type, summary, and description.
  5. Click “Create” to generate the Jira ticket.

This streamlined process eliminates manual data entry, ensuring accuracy and saving valuable time.

External Links

  1. Jira for Outlook Add-in – Download the official Jira for Outlook add-in from the Atlassian Marketplace for seamless integration.
  2. Jira for Outlook Documentation – Access the official documentation for detailed information, troubleshooting, and feature updates regarding the Jira for Outlook integration.

Best Practices for Turning Outlook Emails into Jira Tickets:

Install Official Jira for Outlook Add-in: Ensure seamless integration by installing the official Jira for Outlook add-in from the Atlassian Marketplace.

Establish Secure Connection: Safeguard data by securely connecting your Outlook account to your Jira instance using the ‘Configure Jira for Outlook’ option.

Prioritize Relevant Emails: Choose emails wisely. Prioritize and convert only those emails into Jira tickets that contain actionable tasks or critical project information.

Customize Jira Ticket Details: Tailor Jira ticket details like project, issue type, summary, and description to ensure accuracy and relevance.

Include Attachments: Consolidate information by attaching relevant email files to Jira tickets, creating a centralized repository for project-related documents.

Update Ticket Status from Outlook: Leverage the ability to update Jira ticket status directly from Outlook, keeping your team informed about task progress.

Regularly Update Add-in: Stay current with features and improvements by regularly updating the Jira for Outlook add-in as new versions become available.

Train Team Members: Ensure all team members are familiar with the process. Conduct training sessions to optimize the use of this integration across the organization.

Monitor Integration Health: Periodically check the health of the Outlook-Jira integration, addressing any connectivity issues promptly to avoid disruptions.

Refer to Documentation and Support: Consult official documentation and support resources for troubleshooting and additional best practices, ensuring a smooth experience.

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Frequently Asked Questions (FAQs):

Q1: Are there any limitations to using the Jira for Outlook add-in?

Yes, while the Jira for Outlook add-in offers enhanced productivity, it’s essential to be aware of its limitations. Refer to the official documentation for a comprehensive list of features and restrictions.

Q2: Can I attach email attachments to the created Jira ticket?

Absolutely! During the ticket creation process, you can attach relevant email attachments, consolidating all crucial information in a single location within Jira.

Q3: Is the Jira for Outlook add-in available for Mac users?

As of now, the Jira for Outlook add-in is designed primarily for Windows users. Mac users may explore alternative integration options or consider Jira-compatible tools suitable for their operating system.


Integrating Outlook and Jira transforms your workflow, enhancing communication and project management. The Jira for Outlook add-in simplifies the process of converting emails into actionable Jira tickets, reducing manual efforts and boosting efficiency. For in-depth information and troubleshooting, consult the official Jira for Outlook documentation.

Empower your team with a seamless collaboration experience, leveraging the power of Outlook and Jira to navigate the complexities of today’s dynamic business landscape. Streamline your processes, increase productivity, and stay ahead of the curve.


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