How to create jira ticket from email

One notable challenge faced by many teams is the integration of email communication with project management tools like Jira. Fortunately, there are methods and tools available that allow for the seamless creation of Jira tickets directly from emails, streamlining workflow and enhancing productivity. In this comprehensive guide, we will delve into the process of creating Jira tickets from emails, exploring various integration methods, best practices, and potential benefits for teams.

Understanding the Importance of Integration

Email remains one of the most widely used communication tools in the workplace, serving as a primary means of exchanging information and coordinating tasks. However, relying solely on email for task management can lead to inefficiencies, as important information may become scattered across multiple email threads. Integrating email with project management tools like Jira offers a solution by centralizing task-related communication and enabling seamless collaboration among team members.

Methods of Integration

1. Built-in Email Handler:

Jira offers a built-in email handler feature that allows users to create issues (tickets) and add comments directly from their email inbox. By configuring email settings within Jira, users can forward emails to a designated email address associated with their Jira project. The content of the email, including subject line, body, and attachments, is parsed to create a corresponding Jira issue.

2. Third-party Integration Tools:

Alternatively, teams can utilize third-party integration tools and plugins to facilitate the creation of Jira tickets from emails. These tools typically offer additional features and customization options, allowing users to define mapping rules, templates, and automation workflows to suit their specific requirements. Examples include Jira Cloud for Outlook, Automate.io, and more.

Steps to Create Jira Tickets from Emails

  1. Configure Email Settings: Set up email forwarding or connect your email client to Jira using the built-in email handler or a third-party integration tool.
  2. Define Ticket Attributes: Specify key details such as issue type, summary, description, priority, and assignee within the email subject line and body using predefined keywords or formatting.
  3. Send Email: Compose your email with the necessary information and send it to the designated email address associated with your Jira project. The integration tool will automatically parse the email content and create a corresponding Jira ticket based on the defined attributes.

Benefits of Email-to-Jira Integration

  • Improved Efficiency: Eliminate manual data entry and streamline task creation by seamlessly converting emails into actionable Jira tickets.
  • Enhanced Collaboration: Facilitate collaboration among team members by centralizing task-related communication within Jira, ensuring visibility and accountability.
  • Centralized Information: Consolidate project-related communication and tasks within Jira, providing a centralized repository for easy access and reference.
  • Reduced Errors: Minimize errors and discrepancies by automating the ticket creation process and standardizing data entry through predefined attributes.

Best Practices for Email-to-Jira Integration

  • Standardize Email Formatting: Establish guidelines for formatting emails to ensure consistency in data entry and ticket creation.
  • Train Team Members: Provide training and resources to team members on how to effectively use the email-to-Jira integration tools and methods.
  • Regular Maintenance: Periodically review and update email integration settings and workflows to optimize performance and address any issues that may arise.

External Links and FAQs

External Links:

  1. Jira Cloud for Outlook – Atlassian Marketplace
  2. Jira Email Handler – Atlassian Documentation


Q: Can I customize the email-to-Jira integration to suit my team’s workflow?

A: Yes, most integration tools offer customization options, allowing you to define mapping rules, templates, and other settings to align with your team’s specific requirements.

Q: Are there any limitations or considerations to keep in mind when using email-to-Jira integration?

A: While email-to-Jira integration can streamline workflow, it’s important to consider security, privacy, and data protection measures. Ensure that sensitive information is handled securely and comply with relevant regulations and policies.

Q: Can I track the status of Jira tickets created from emails?

A: Yes, Jira tickets created from emails are treated like any other ticket within Jira, allowing you to track their status, progress, and updates through the Jira dashboard and reporting features.


Creating Jira tickets from emails offers a convenient and efficient way to manage tasks and communication within your team. By integrating email and Jira, teams can streamline workflow, enhance collaboration, and ensure that important tasks are captured and acted upon promptly. Explore the integration options available, customize the setup to suit your team’s needs, and unlock the benefits of seamless task management.

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